Terms of service

These terms govern the managed website and web application services provided by Your Website Builders ("we", "us") to you, the client. They are written in plain English on purpose. By subscribing to a plan, you agree to them.

1. The service

Every Your Website Builders plan includes, for one monthly fee:

• Design and build of your website as agreed at sign-up
• Hosting on fast, secure infrastructure with an SSL certificate
• Continuous monitoring, backups and security management
• All technical updates and maintenance for the life of the subscription
• Up to two hours of content changes each month, delivered within two working days
• Email and phone support during UK business hours

Managed Web App plans also cover the agreed application features and backend database, their hosting, encryption and daily backups.

2. Content changes and fair usage

Your plan includes up to two hours of content changes each month: text edits, price updates, photo swaps, and the occasional new page. That is more than enough for almost every business, and most clients use far less most months.

• Included time is per calendar month. It does not roll over to the next month, and it has no cash or refund value if unused.
• If a request will take you past your included time, we tell you before we start. Extra time is billed separately at our standard hourly rate, agreed with you in writing first.
• A full redesign, a change of business, or new custom functionality is always quoted separately before any work begins.

In short: there are no surprise charges. Nothing outside the plan is ever billed without your written go-ahead.

3. Service availability

We target 99.9% uptime, measured monthly. Our static architecture makes extended outages extremely unlikely, but no provider can honestly promise perfection. Planned maintenance is carried out at low-traffic times and announced in advance where it could be noticeable. If availability falls below our target in any month because of something within our control, tell us and we will credit that month's fee.

4. Payment

• Fees are billed monthly in advance by direct debit or card.
• There is no setup fee unless agreed in writing before work starts.
• The initial term is twelve months, after which the subscription continues on a rolling monthly basis.
• If a payment fails we will let you know and retry. If fees remain unpaid for 30 days, we may suspend the site until the account is settled.
• Prices can change with 60 days' written notice, and never during your initial term.

5. Cancellation

After the initial term you can cancel with one month's written notice, no questions asked (though we will probably ask how we could have done better). On cancellation we take the site offline at the end of the paid period. Your domain name is always yours, and we will happily point it wherever you ask. If you want a static export of your site's content to take with you, we provide one at no charge.

6. Content and ownership

• You keep ownership of everything you supply: your logo, photos, text and brand.
• You are responsible for having the rights to material you supply, and for the accuracy of claims about your business.
• The design and code we create remain ours during the subscription and are licensed to you for the life of the service. Your data in any Managed Web App database is yours, always, and exportable on request.

7. Our responsibilities and limits

We provide the service with reasonable skill and care. We are not liable for loss of profit or indirect losses arising from downtime, and our total liability in any year is capped at the fees you paid in that year. Nothing in these terms limits liability that cannot be limited by law.

8. Data protection

We handle personal data as described in our privacy policy. Where we process data on your behalf as part of a Managed Web App, we do so only on your instructions and under a data processing agreement.

9. General

These terms are governed by the laws of England and Wales, and any disputes will be dealt with by the courts of England and Wales. If any part of these terms is found unenforceable, the rest still stands. These terms, together with your sign-up confirmation, are the whole agreement between us.

Questions about any of this? Get in touch via our enquiry form and a person will answer.